Terms of Use

1. Acceptance and eligibility

These Terms of Use ("Terms") are a binding agreement between you and Douglas Business Group LLC, doing business as Byte Clarity (collectively, "we," "us," or "our"). By accessing or using https://byteclarity.com (the "Site"), submitting a form, starting a chat, or requesting a free consultation, you agree to these Terms. If you do not agree, do not use the Site.

You represent that you are at least 18 years old and, if you are using the Site on behalf of a business or other entity, that you have the authority to bind that entity to these Terms. The Site is intended for users located in the United States.

Our Privacy Policy is incorporated into these Terms by reference. By accepting these Terms, you also accept the Privacy Policy.

2. Your relationship with us — pre-engagement vs. engagement

This is the most important section of these Terms, so read it carefully.

Browsing the Site, reading our content, chatting with us, submitting a contact form, or having a free consultation does not create a consulting, fiduciary, or advisory relationship with Byte Clarity. It does not entitle you to advice we stand behind, and it does not make us responsible for the outcomes of any actions you take.

A professional engagement with Byte Clarity — and the accountability, warranty, and responsibility that comes with it — begins only when both parties have signed a written agreement (a Master Services Agreement, Statement of Work, or similar engagement document). Until then, everything we offer is informational or exploratory in nature.

What we mean by "free consultation"

A free consultation is a conversation. Its purpose is to help us and you decide whether working together makes sense. In a free consultation:

• We will not ask for or accept passwords, API keys, VPN credentials, or other access to your systems
• We will not perform security scans, penetration tests, audits, or any hands-on technical work
• We will not log into, monitor, modify, or take custodianship of any system belonging to you or your business
• We will share general guidance, answer questions about our services, and give you our honest read on whether we are a good fit for what you need

The absence of hands-on diagnostics means that any recommendation we make in a free consultation is inherently limited. We are experts in our field and we strive to give useful, honest guidance — but specific, binding, fully-informed advice requires the context only an active engagement can provide. If you act on information from a free consultation without first signing an engagement, you do so entirely at your own risk and accept full responsibility for the outcome.

3. Use of the Site

You agree to use the Site lawfully and reasonably. You will not:

• Attempt to gain unauthorized access to any part of the Site, its infrastructure, or any accounts on it
• Interfere with, disrupt, or attack the Site, including via denial-of-service, credential stuffing, brute-force attempts, malware, or excessive automated requests
• Scrape, crawl, data-mine, or harvest content from the Site except through publicly-allowed means (robots.txt compliance, rate-limited indexing by legitimate search engines)
• Reverse-engineer, decompile, or attempt to extract the source code of any software served from the Site, except where such rights are granted by applicable law
• Impersonate any person or entity, or falsify information you provide to us
• Use the Site to transmit unlawful, harassing, defamatory, fraudulent, or infringing content
• Use the Site in any manner that violates applicable law or the rights of any third party

4. Intellectual property and trademarks

The Site and its content — including text, images, graphics, logos, icons, code, design, layout, and compilations — are owned by Douglas Business Group LLC or licensed to us, and are protected by United States and international copyright, trademark, and other intellectual property laws.

You are granted a limited, personal, non-exclusive, non-transferable, revocable license to access and view the Site for its intended informational purposes. No other rights are granted, express or implied. You may not copy, reproduce, republish, distribute, retransmit, modify, or create derivative works of Site content without our prior written permission, except as expressly permitted by law (such as fair use for commentary or criticism).

Trademark usage

"Byte Clarity," the Byte Clarity logo, and any related taglines are trademarks of Douglas Business Group LLC. You may not use our trademarks without our prior written permission, including in a manner that suggests affiliation, sponsorship, endorsement, or a partnership where none exists. If you are a client or partner and wish to reference Byte Clarity in your own materials, please contact us at info@byteclarity.com for a brand usage guideline.

Third-party trademarks appearing on the Site (for example, software vendors and industry frameworks we reference) are the property of their respective owners. Their appearance on the Site does not imply endorsement of Byte Clarity by those trademark holders, or vice versa.

5. Submissions and communications

When you submit a contact form, request a discovery call, start a chat, send us an email, or otherwise communicate through the Site, you represent that the information you provide is accurate, complete, and lawfully yours to share. You should not submit sensitive personal information, confidential credentials, protected health information, or material subject to a non-disclosure obligation, unless a signed engagement specifically anticipates it.

Casual communications with us through the Site are not encrypted end-to-end and are not a substitute for formally-secured channels. If you have sensitive information to share, let us know and we will establish a secure channel together.

You grant us a perpetual, worldwide, royalty-free license to use any feedback, suggestions, or ideas you send us about the Site or our services for any lawful business purpose, without obligation to you. This does not cover the contents of any work product, confidential information, or deliverables under an engagement agreement — those are governed by the MSA.

6. Informational content and AI-generated material

All content on the Site — blog posts, guides, service descriptions, case studies, diagrams, and similar materials — is provided for general informational purposes only. It is not professional, legal, accounting, medical, or compliance advice, and it does not reflect the specific circumstances of your business.

Byte Clarity offers services that include artificial intelligence and automation integration. Where the Site or a free consultation includes content generated or assisted by AI tools, such outputs may be incomplete, inaccurate, or out of date, and should not be relied upon without independent verification. You are responsible for validating any AI-generated recommendation before acting on it. Our formal advice under a signed engagement includes human review appropriate to the scope of work; informational content on the Site does not.

7. Third-party links and services

The Site may link to third-party websites, vendors, tools, or documentation. Those destinations are operated by parties outside our control. We provide the links for convenience and do not endorse, guarantee, or assume responsibility for their content, accuracy, availability, terms, or privacy practices. Your use of any third-party site or service is at your own risk and subject to the terms of that third party.

8. Disclaimers — the Site is provided "as is"

THE SITE, ITS CONTENT, ALL FREE CONSULTATIONS, AND ANY INFORMATION WE PROVIDE OUTSIDE AN ACTIVE, SIGNED ENGAGEMENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. To the fullest extent permitted by applicable law, we disclaim all warranties, including the implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, and quiet enjoyment. We do not warrant that the Site will be uninterrupted, error-free, secure, free of viruses or other harmful components, or that any defect will be corrected.

You assume full responsibility for any decisions you make or actions you take based on Site content or on discussions during free consultations. We disclaim any duty of care, fiduciary duty, or advisory obligation that might otherwise arise from your use of the Site or participation in a free consultation.

This disclaimer does not apply to work we perform under a signed engagement — that work is covered by the warranty and service-level terms of the applicable MSA or Statement of Work.

9. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DOUGLAS BUSINESS GROUP LLC AND ITS OFFICERS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES — INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION — ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE, ANY FREE CONSULTATION, OR ANY RELIANCE ON SITE CONTENT, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Without limiting the foregoing, our total aggregate liability arising from or related to your use of the Site or any free consultation shall not exceed one hundred United States dollars ($100.00). This cap reflects the informational, no-cost nature of the Site and free consultations.

Warranties, indemnities, and liability in connection with paid services we perform for a client are governed solely by the applicable MSA, Statement of Work, or other signed engagement document. Nothing in these Terms limits or waives rights or remedies that cannot be limited or waived under applicable law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Douglas Business Group LLC, its officers, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees and costs) arising out of or in any way connected with:

• Your access to or use of the Site in violation of these Terms
• Your violation of any applicable law, regulation, or third-party right
• Any information you submit through the Site that is inaccurate, unlawful, or infringing
• Any action you take in reliance on Site content or free-consultation discussions, outside of a signed engagement

11. Dispute resolution — mediation, then binding arbitration

We'd rather resolve disagreements by talking to each other than in court. The process below reflects that preference.

11.1 Informal resolution first

Before filing any formal claim, you and we will attempt in good faith to resolve any dispute, claim, or controversy arising out of or related to the Site or these Terms through direct communication. You must send written notice of the dispute to info@byteclarity.com describing the issue and the relief requested. We will have thirty (30) days to respond and attempt to resolve the matter informally.

11.2 Mediation

If the dispute is not resolved through informal discussion within sixty (60) days of the written notice, the parties agree to attempt to resolve the dispute through non-binding mediation administered by a neutral mediator jointly selected by the parties, with fees shared equally. Mediation shall be conducted remotely unless both parties agree to an in-person session.

11.3 Binding arbitration

If mediation fails to resolve the dispute within sixty (60) days of its commencement, the parties agree that any remaining claim or controversy will be resolved through final, binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules then in effect. The arbitration will be conducted by a single arbitrator. The arbitrator's decision will be final and binding on the parties and may be entered as a judgment in any court of competent jurisdiction.

Unless the parties otherwise agree, the arbitration will be conducted remotely or in Sheridan County, Wyoming. Each party will bear its own attorneys' fees and costs in the arbitration, except that the arbitrator may award fees and costs to the prevailing party where permitted by applicable law.

11.4 Class action waiver

THE PARTIES AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. If this class-action waiver is held unenforceable, then the entire arbitration agreement in this Section 11 shall be null and void, but the remainder of these Terms shall remain in effect, and the parties may pursue their claims in court subject to the governing-law and venue terms below.

11.5 Exception for injunctive relief

Nothing in this Section 11 prevents either party from seeking emergency or preliminary injunctive relief in a court of competent jurisdiction to protect intellectual property rights, confidential information, or to prevent imminent harm.

12. Governing law and venue

These Terms are governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict-of-laws principles. Subject to the arbitration provisions in Section 11, any action or proceeding that may be heard in court shall be brought exclusively in the state or federal courts located in Sheridan County, Wyoming, and each party consents to the personal jurisdiction and venue of those courts.

Paid engagements with Byte Clarity are governed by a separate Master Services Agreement, which may specify different governing law or venue (typically California for clients based there). In case of conflict between these Terms and an executed MSA, the terms of the MSA control with respect to the services it covers.

13. Force majeure

Neither party will be liable for any failure or delay in performance to the extent caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, fires, floods, earthquakes, epidemics or pandemics, war, terrorism, civil unrest, labor disputes, government actions, power or internet outages, widespread hardware or software failures, or failures of third-party services (including infrastructure providers such as Cloudflare and upstream network carriers). The party affected will make reasonable efforts to resume performance as soon as practicable.

14. Changes to these Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice (such as a banner on the Site). Your continued use of the Site after the "Last updated" date constitutes acceptance of the updated Terms. If you do not agree with the updated Terms, stop using the Site. The current version of these Terms always lives at https://byteclarity.com/terms.

15. General provisions

Entire agreement

These Terms, together with the Privacy Policy and any other legal notices referenced on the Site, constitute the entire agreement between you and us with respect to the Site and supersede all prior or contemporaneous communications and proposals on the subject. Engagement-specific matters are governed by the applicable MSA or Statement of Work.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or severed from these Terms if it cannot be modified. The remaining provisions will remain in full force and effect.

No waiver

Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Douglas Business Group LLC to be effective.

Assignment

You may not assign or transfer these Terms, or any rights or obligations under them, without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law. Any prohibited assignment is void.

Relationship of the parties

These Terms do not create any partnership, joint venture, employment, franchise, or agency relationship between you and us. Neither party has the authority to bind the other except as expressly set forth in a signed engagement.

Notices

Any legal notice to us should be sent to the postal address in Section 16, with a copy by email to info@byteclarity.com. We may provide notice to you by email (if you've provided an email address), by posting on the Site, or by any other reasonable means.

Survival

Sections that by their nature should survive termination of these Terms — including but not limited to intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, governing law, and these general provisions — will survive.

16. Contact us

Questions about these Terms, or a legal notice you need to send us, should go to:

Douglas Business Group LLC
30 N Gould St Ste 5769
Sheridan, WY 82801
Email: info@byteclarity.com
Phone: (279) 799-7583

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These Terms are written in plain English rather than generated from a legal template tool. They cover use of the public website and free pre-engagement consultations only. Paid services are governed by a separate Master Services Agreement.