Privacy Policy

1. Who we are

This policy explains how Douglas Business Group LLC (doing business as Byte Clarity, and referred to in this policy as "we," "us," or "our") handles personal information collected through byteclarity.com and the services we provide.

Byte Clarity was previously branded as Acme Service Company at the domain acmeservice.co. The legal entity — Douglas Business Group LLC — has always been the same; only the brand name and website changed. Data collected under the prior brand is governed by this policy.

Data Controller and Owner
Douglas Business Group LLC
30 N Gould St Ste 5769
Sheridan, WY 82801
Email: info@byteclarity.com
Phone: (279) 799-7583

Byte Clarity primarily serves clients in Northern California and does not target customers in the European Union or United Kingdom. This policy is written to California and US standards.

2. Scope

This policy applies to information we collect through our public website, our contact and assessment forms, email and phone communication, and — where applicable — the HubSpot chat widget on this site. It does not govern data we process on behalf of our managed-IT clients under a separate services agreement; that data is handled under the terms specific to each engagement.

3. What we collect

We collect the minimum information needed to run the website, reply to you, and deliver the services you ask for. Using the categories defined by the California Consumer Privacy Act (CCPA), the information we may collect falls into these buckets:

Information you give us directly

• Identifiers — name, business name, email address, phone number, and physical address when you submit a form, request a consultation, or contact us
• Commercial information — services you've inquired about, scopes and proposals sent, engagement history
• Communication content — messages, attachments, and chat transcripts you send us

Information collected automatically

• Internet / network activity — your IP address (stored as a salted hash on our side, not in plain form), browser and device type, pages visited, referrer URL, and timestamps
• Approximate geolocation — derived from IP at the city/region level only; we do not use precise GPS
• Bot and security telemetry — our hosting provider (Cloudflare) processes network-level signals to block automated abuse, fraud, and DDoS attacks

What we don't collect

We do not collect sensitive personal information as defined under CCPA, including government identifiers, payment card data, precise geolocation, biometric or genetic data, health information, or the contents of private communications. If we ever need payment information (for prospective retainer clients), we collect it through a vetted payment processor — we never store payment card data on our own systems.

4. How we use your information

• Respond to inquiries — reply to your contact form, consultation request, or chat message, and follow up with relevant information
• Deliver services — provide the managed IT, cybersecurity, and automation services you engage us for
• Operate the website — serve pages, maintain security, debug issues, and measure traffic at an aggregate level
• Marketing and personalization — send occasional informational emails about our services and industry topics we think you'd find useful, and tailor those communications based on your stated interests and engagement history. Every marketing email includes a one-click unsubscribe link. We never share your email with unrelated third parties.
• Legal and regulatory compliance — meet recordkeeping, tax, and legal obligations, and defend our rights when necessary

5. Who we share information with

We do not sell your personal information. We do not share your personal information with third parties for their own marketing purposes. We work with a small set of vetted service providers who process data on our behalf under contractual obligations that limit their use to providing services to us:

We may also disclose information when legally required — in response to a valid subpoena, court order, or law enforcement request — or when necessary to protect the rights, safety, or property of Byte Clarity, our clients, or the public.

6. Cookies, tracking, and your choices

We categorize cookies and similar technologies on this site into four groups — two of which are strictly necessary to operate the website and cannot be disabled, and two of which you control:

Always on (strictly necessary)

• Security cookies — set by Cloudflare for site security, bot prevention, and DDoS mitigation. These are the minimum required for the site to function.
• Anonymous analytics — we use Cloudflare Web Analytics, which is cookieless, collects no personal information, and cannot identify individual visitors. It counts aggregate page views, referrers, and coarse geography (country/region) so we can understand which pages people find useful. Think of it as a foot-traffic counter for a physical store: we see that N people visited the "Services" page this week, not who each visitor was. No IP address is stored, no fingerprinting is performed, and no cross-site tracking is possible. Because this data is operational and non-identifying, it runs for every visitor and is not subject to opt-out. If you are uncomfortable with anonymous, aggregate pageview counting, you should stop using the website.

Optional (you control)

• Functional — set by the HubSpot chat widget and the HubSpot scheduling embed when you open them, so your chat or booking session persists across pages. Off by default; enabled only if you accept or explicitly interact with them.
• Marketing — email-campaign tracking pixels (via HubSpot) used to measure open and click rates on marketing emails you've opted into. Off by default.

You can change your optional-cookie preferences anytime using the cookie preferences link in the site footer. We honor the Global Privacy Control (GPC) signal — if your browser sends GPC, we treat it as an opt-out of marketing cookies automatically and do not show you the consent banner for optional categories.

Byte Clarity primarily serves clients in the United States and does not target visitors in the European Union or United Kingdom. Our analytics classification reflects a US-focused operational posture; we consider cookieless, aggregate pageview counting to be analogous to the foot-traffic tally any physical business keeps.

7. Data retention

• Contact form and chat submissions — retained for up to 24 months from last contact, or for the duration of an active engagement plus 24 months, whichever is longer
• Client records under a services agreement — retained per the terms of that agreement, typically for the length of the engagement plus any period required for tax, audit, or legal purposes (generally seven years for business records)
• Marketing email subscribers — retained until you unsubscribe, plus a short suppression list to honor your unsubscribe going forward
• Website server logs — rotated and purged within 30 days
• Cookie consent records — stored in your browser's local storage only; not transmitted to us

8. Your California privacy rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (as amended by the CPRA) gives you the following rights:

Right to know

You can request what personal information we have collected about you, the categories of sources, the purposes for collecting it, and the categories of third parties we've shared it with. You can also request the specific pieces of personal information we hold.

Right to delete

You can request that we delete personal information we have collected from you, subject to limited exceptions (such as completing a transaction you requested, security and fraud prevention, and legal compliance).

Right to correct

You can request that we correct inaccurate personal information we hold about you.

Right to opt out of sale or sharing

We do not sell or share your personal information as those terms are defined under CCPA — we do not disclose personal information to third parties in exchange for monetary or other valuable consideration, and we do not share it for cross-context behavioral advertising. There is nothing for you to opt out of at this time. If this ever changes, we will update this policy and provide a clear, easy opt-out method before the change takes effect.

Right to limit use of sensitive personal information

We do not collect sensitive personal information as defined under CCPA, so there is nothing to limit.

Right to non-discrimination

We will not deny you service, charge you a different price, or provide you a lower quality of service because you exercised any of your CCPA rights.

How to exercise your rights

• Email us at info@byteclarity.com with the subject line "Privacy Request"
• Call us at (279) 799-7583 during business hours
• Mail a written request to the address in section 1

We need to verify your identity before fulfilling a request — typically by confirming you control the email or phone number associated with the information. We will respond to verifiable requests within 45 days and, if we need more time, will notify you with an explanation. You may designate an authorized agent to make a request on your behalf; the agent must provide signed, written authorization and we may verify your identity directly.

9. Email marketing

If you've given us your email — through a form submission, chat, or a past engagement — we may occasionally send you marketing emails about our services or industry topics we think you'd find relevant. Every marketing email includes an unsubscribe link in the footer. Unsubscribing is instant and permanent; we maintain a suppression list to honor your choice going forward. You can also email info@byteclarity.com and we'll remove you manually.

Separately, we may send you transactional emails — for example, a reply to your inquiry, a service agreement, or a payment receipt. These are not marketing and are not governed by the unsubscribe mechanism; they are necessary to deliver the services you've requested.

10. Children's privacy

Our website and services are directed at businesses, not at individuals under 16. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal information, please contact us at info@byteclarity.com and we will delete it promptly.

11. Security

We implement reasonable technical and organizational safeguards appropriate to the nature of the information we hold — including encryption in transit (HTTPS/TLS), encrypted storage for sensitive data, access controls, and routine security review. No system is perfectly secure, and we do not guarantee absolute security. In the event of a data breach affecting your personal information, we will notify you in accordance with applicable law, including California Civil Code § 1798.82.

12. Third-party links

This site may link to third-party websites (for example, social media profiles, vendor documentation, or informational resources). We are not responsible for the privacy practices of those sites. Review their privacy policies before providing personal information.

13. Updates to this policy

We may update this policy from time to time to reflect changes in our practices, the services we use, or applicable law. When we make material changes, we update the "Last updated" date at the top of this page and — where appropriate — provide additional notice (a banner on the site or an email to subscribers). The current version always lives at https://byteclarity.com/privacy.

14. Contact us

If you have questions about this policy, concerns about how we handle your data, or want to make a privacy request, please reach out:

Douglas Business Group LLC
30 N Gould St Ste 5769
Sheridan, WY 82801
Email: info@byteclarity.com
Phone: (279) 799-7583

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This policy is written in plain English rather than generated from a legal template tool. It replaces the prior iubenda-generated policy that covered the acmeservice.co domain.